ISO / IEC 20000 An Introduction (ITSM Library)
ISO / IEC 20000 is the International Certification standard for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. This title complement EXIN and TÃV SÃD sylabus. The goal of this Introduction is to provide an easy to read document that explains the nature, content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easily accessible Introduction.